CloudPort Privacy Policy

Last updated: August 30, 2026

1. Who We Are

CloudPort is an international delivery and logistics platform. For purposes of applicable data-protection laws, CloudPort may act as a data controller for information that we determine how and why to process. In some situations, CloudPort may process information on behalf of a business customer. In those situations, the business customer may be the controller and CloudPort may act as a processor or service provider.

2. What This Privacy Policy Covers

This Privacy Policy applies when you visit a CloudPort website, create an account, request a shipping quote, create or manage a shipment, schedule a pickup, select a location, use tracking, contact support, receive notifications, or otherwise interact with CloudPort services.

3. The Information We Collect

The information CloudPort collects depends on how you use the Services. We aim to collect only what is necessary to provide and improve the Services, including account information, sender and recipient details, package and customs data, payment information, shipment and tracking records, location data, and technical information such as IP address, browser, device details, and session information.

4. Account Information

When you create a CloudPort account, we may collect full name, email address, phone number, account preferences, password or authentication details, and business information where relevant. We use this information to create and maintain your account and provide account-related functionality.

5. Sender and Recipient Information

To create or deliver a shipment, CloudPort may collect sender and recipient details such as names, addresses, contact numbers, email addresses, delivery instructions, and other information required to complete the shipment. If you provide information about another person, you should ensure that you are authorized to do so and that you provide appropriate notice where required by applicable law.

6. Package and Customs Information

When you request a quote or create a shipment, CloudPort may collect package details such as weight, dimensions, contents, declared value, currency, customs description, and other information needed for pricing, customs processing, transport, and tracking.

7. Payment Information

When you pay for our services, we may receive payment status, transaction amount, billing information, and payment identifiers. CloudPort may use third-party payment processors to process payments. Where a third-party payment provider handles your complete payment-card information, CloudPort may not receive or store the full card number.

8. Shipment and Tracking Information

CloudPort stores shipment-related data such as tracking numbers, pickup status, transit events, customs events, estimated delivery dates, and delivery confirmations. This allows you to understand the journey of your shipment and allows CloudPort to operate and support the shipment.

9. Technical Information

When you use CloudPort websites or applications, we may automatically collect IP address, browser and device information, operating system, language preferences, approximate location derived from IP, pages visited, session details, error information, and performance data. We use technical information to operate the platform, maintain security, diagnose problems, improve performance, and understand feature usage.

10. Cookies and Similar Technologies

CloudPort may use cookies and similar technologies for essential functionality, preferences, analytics, and, where permitted, marketing. Essential cookies support authentication, security, and core workflow functions. Analytics cookies help understand usage patterns and improve the platform.

11. How We Use Your Information

CloudPort uses personal information to create accounts, provide shipping quotes, calculate customs and shipping costs, create shipments, schedule pickups, provide tracking, send notifications, process payments, respond to support requests, prevent fraud, protect platform security, improve the Services, and comply with legal obligations.

12. How We Share Information

CloudPort does not sell personal information. We may share information with logistics partners, customs brokers, payment providers, technology providers, professional advisors, and government agencies where necessary to operate the Services or comply with law. Information is shared only to the extent reasonably necessary for the specific purpose.

13. International Data Transfers

Because CloudPort is an international logistics platform, personal information may be processed in countries other than the country where you live. Where required by applicable law, CloudPort will use appropriate safeguards for cross-border data transfers.

14. Data Retention

CloudPort retains information for as long as necessary to provide the Services, meet legal obligations, resolve disputes, prevent fraud, and maintain business records. When information is no longer required, we delete, anonymize, or securely dispose of it where appropriate.

15. Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information, as well as the right to data portability and to withdraw consent where applicable. You may also complain to a data-protection authority where available.

16. Contact

For privacy questions, requests, or complaints, contact the CloudPort privacy team using the privacy contact details listed in our support information. When contacting us about a specific shipment, include a CloudPort tracking number or account email if helpful.